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HCP IOT - Read timed out

Nov 01, 2016 at 04:25 PM


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Former Member

Hi All,

I am currently running trial HCP software and attempting to POST an API calls to the IOT service. I have successfully created the Device, Device Type and Message however after a few successful submissions to the IOT service, I receive a message shown below and I can no longer submit any API calls to HCP-IOT. I have tried creating a new device, device type and message to see if this was a one off, yet I am still suffering the same issue.

DNSHTTPSConnectionPool(host='', port=443): Read timed out. (read timeout=39)

Is this potentially a restriction of the trial edition?

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1 Answer

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Former Member Jan 24, 2017 at 05:07 PM

You may go to your Java Applications section and select "iotmms" application, go at the end of the page and download/view the log files, the error shown there may serve as a hint to the problem. If not, pls post the detailed error here.


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