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Former Member


Hi experts

Can any one explain me what are the customization in service transaction and how it wills effects?

Where we are maintain groups

What is the use of counters?

Ex: I have one product TV it is in Warranty period unfortunately itu2019s not working then how dose service people know wither it is in warranty are not

How does the analyze the warranty period

Please explain me complete process form service request to service billing please take one example also

I will give you full point

Please clarify my problem

Thanks in Advance


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1 Answer

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    Former Member
    Sep 19, 2008 at 11:44 AM

    Hi Mahi,

    CRM Service customizings are explained in detail in document CR 700. For settings on warranty, please check below IMG path:

    Customer Relationship Management --> Master Data --> Products --> Special Settings for Warranties --> Define Default Values for Warranties.

    read about warranties at

    Best Regards,


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