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Crystal Report XI Developer Installation issue.


I have recently installed Crystal Report XI Developer with a view to developing a C# application that will use the embedded Crystal Viewer to view previously published Crystal Reports. This will replace an application we wrote in visual basic that used Crystal Reports version 9.0 to do its job.

My problem is that the redistributable runtime files that I expected to come with the installation do not seem to be present on my system. I will need them to both redevelop the application and provide as part of our installation program.

I discovered this when a prototype I had developed using a time limited trail version of Crystal stopped working once I had unistalled it and installed the replacement developer edition.

The prototype failed with the message:

u201CAn error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permission are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64 or Itanium) required. Please go to for more information. u201C

Looking into this further I discovered the root of the problem was that the protoype was expecting to use a higher version of assemblies than were still present on my system. All I have now is 10.5.3700.0. which I believe coresponds to the version those that are supplied with Visual Studio 2008. I was expecting to see version 11.0.3300.0 assemblies becoming available.

I have looked on the site but cannot see an msi file available for Crystal XI ... there is a lot of talk about merge modules but I do not yet know how of if these will provide me with what I need.

Help on this would be very gratefully recieved..


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  • Posted on Sep 19, 2008 at 02:06 PM

    Hi Martyn,

    You are correct, you installed the version for CR 2008. We don't have a MSI for CR XI. You'll have to build your own deployment package using the MSM's which you can downlaod from this [link|]:

    What you are looking for is "Merge Modules for Crystal Reports XI .NET Deployments"

    Thank you,


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  • Posted on Sep 19, 2008 at 05:15 PM

    If you will be using .NET 2008, you can not use CR XI release 1 or release 2. The only two versions of CR that will work with .NET 2008 are 10.5 (which bundles with .NET 2008) and CR 2008 with SP 0. Just in case I am missing something here, the link to CR XI release 1 MSI is here:


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