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Any configuration steps available to integrate SolMan Alerts with ServiceNow using REST API?

Hello All,

We setup System Monitoring on SolMan 7.2, now we have a requirement to send all the Alerts to ServiceNow and integration to be done through ServiceNow REST API to make ServiceNow as a central Monitoring tool.

Please let me know if any configuration steps are available.

Thanks,

Piyush

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3 Answers

  • Apr 09, 2018 at 07:06 PM

    Hi Piyush,

    You can follow this link for details on how to forward alerts to 3rd party software:

    https://wiki.scn.sap.com/wiki/display/TechOps/Alert+Consumer+BAdI+Interface?original_fqdn=wiki.sdn.sap.com

    Thanks

    Michael

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    • Thanks a lot Michael.

      We will try to implement BADI and Provider webservice.

      Is there any details about what has to be done at ServiceNow side where REST API is available?

      Thanks,

      Piyush

  • Sep 28, 2018 at 02:10 PM

    Hi Piyush,

    Any configurations on servicenow end to receive the events ?? What is the ENDPOINT to configure in SolMan ??

    Please help !!

    Thanks,

    Rajesh

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  • Feb 08 at 11:35 AM

    Dear Piyush,

    This video shows you exactly this SolMan - ServiceNow integration. SNOW incidents are generated whenever a SolMan alert is raised:

    https://youtu.be/Nv0AxfouX-U

    Cheers,

    Tamás

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