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Former Member

Err in Service Call

I am seeing this error message in my Default Trace file:

Exception ID:11:33_18/09/08_0003_568411850

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : PRTSystem.ErrorComponent

Component class : com.sapportals.portal.prt.component.error.ErrorComponent

User : JOEBLOW

I'm wondering if I need to restart some service.

Thanks,

Mike

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2 Answers

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    Former Member
    Sep 18, 2008 at 09:59 PM

    Hi Michael,

    is your user experiencing an error as well while using the portal? As strange as this sounds, not every error in your defaultTrace.trc file need be something serious. Have a look at the config level of your log files. Alot of the times component(s) of the portal might fail to perform a certain operation causing an entry to be entered in the log, but it does not necessarily mean that the operation failed entirely, the exception might've been handled and the operation was able to continue without interruption to the user.

    Cheers,

    Dion

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    • Former Member

      Just a bunch of stuff is not working so I'm looking at the error log.

      I totally get what your saying though.

      I had posted a message called "Trouble with Entry Point". So I was trying to deal with error conditions.

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    Former Member
    Sep 19, 2008 at 04:01 AM

    I think this is related to security issue... check the user : JOEBLOW... secrutiy level? Also change the Security zone to default.

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    • Former Member

      Closing this out. There are many errors and they all don't relate to a "user experience".

      This err I was talking about had nothing to do with a problem I was experiencing. I wasn't executing the scenario correctly.