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Prerequisition for LogMeIn GoToAssist for remote support from the SAP ONE Support Launchpad

Greetigs,

Hi, i tried to follow SAP Note 2026090 - How to use LogMeIn GoToAssist for remote support from the SAP ONE Support Launchpad to configure remote, whilst when i log in with S user ID, show 'no system data', may i know what is the prerequisition for LogMeIn?

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I tried another method via RSP, also have error

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Anyone can assist?

Thank you

Ng

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2 Answers

  • Best Answer
    Apr 12 at 06:48 AM

    Hello Ng,

    It could be the one reason that you don't have any system created for this particular customer.
    Or
    If you have a systems created but yet not being able to see them, I would request create an incident SBO-RSP-SER for further assistance from SAP Support.

    BR,
    Parvesh

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  • Apr 11 at 06:32 AM

    Hello Ng,

    Could you please click on the "ALL" since by default it shows the "Open" Connection which in your case is none yet.

    I hope this would help you.

    BR,
    Parvesh Chopra

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