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Hybris Marketing Cloud Contact Licensing

Apr 10 at 04:56 PM

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Hi,

I understand that Hybris Marketing Cloud is Licensed by number of contacts in the system - however what I am not sure on is what is classed as a contact. For example if I have contacts in the Hybris which only contain a Twitter Handle and the Contact Level is Anonymous, is this classed as a Contact?

Many thanks

Mike

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1 Answer

Kunal Bansal
Apr 11 at 06:10 AM
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Hello Mike,

Twitter Handle will either connected with TwitterID (also email or mobile in case of un-anonymous) and hence each of them unique contact in HMC system.

Hope this helps.

Best Regards,

Kunal

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Hi,

So is this correct that even if the Contact only has the Twitter Facet populated (e.g. no other data) then this is still classed as a Contact in reference to the license limits?

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Hello Mike,

Yes, a facet/ facet-data means a contact in the system.

Best Regards,

Kunal

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