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Function Module "CUAN_CE_INTERACTIONS_POST" is not creating Contact

Dear All,

Hope you are fine,
We faced with an issue during import Contact Interaction in Hybris.
We want to import the Contact Interaction via "CUAN_CE_INTERACTIONS_POST" function module.

We inserted the ID Origin, Timestamp, Communication Medium and some other info.
This function Module should work like this: If it can not find the Contact information that we inserted (Name, LastName, Email,...) It should create it, but unfortunately in one of our system is not creating!

After launching this FM, I can see the full table in "CUAND_CE_IA_RT"

But if I go and search for related contact (Contact_Key) in CUAND_CE_IC_ROOT I can not see the FirstName, LastName,etc...

Does any one know what we are missing?



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2 Answers

  • Best Answer
    Apr 18, 2018 at 10:45 AM

    Hi Kunal,

    Thanks for your suggestion,
    I found the root of issue, we activated the BADI for merging contact interaction and we forgot to fill the data in IC_Root table.

    So now the issue is solved,

    For ones who may face this issue I will explain below:

    There is BADI for merging Contact Interaction in SPRO

    Inside this BADI there are some methods:

    Our requirement was to do some modifictaion in part of Marging_Contact, so we just wrote our codes in the last Method and all others were empty.

    If the BADI is active, the system is not doing the normal round for filling the IC_ROOT... So you should copy the all Implementation from the standard ones and do your modifictaion based on your scenario.


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  • Apr 10, 2018 at 01:36 PM

    Dear Customer,

    Please check these 2 notes if relevant to your release and implement:

    • 2531497
    • 2496870

    Best Regards,


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