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Victoria Midova

Moving from SalesForce to SAP C4C

Apr 10, 2018 at 07:57 AM | 122 Views | Last edit Apr 13, 2018 at 09:32 PM 2 rev.

Hi,

We are interested by SAP C4C solution.

Our first question: How SAP C4C can implement Key Opinion Leader functionality by product/Contact for example without the Influencer Map ?

Thanks for your inputs,

Vic

SAP Cloud for Customer add-ins | C4C Cloud for Sales | c4c core | c4c | c4s
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3 Answers

  • Best Answer
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    Ankur Godre
    May 08, 2018 at 10:16 AM

    Victoria,

    If Influencer Map is something out of C4C fucntionality/scope for your organization, the alternative can be to use RELATIONSHIP tab in C4C Accounts - you can maintain several Relationship types along with name of the Person and the Relationship type between that person/Organization and the Account.

    Hope this works for you.

    BR

    Ankur

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    Ankur Godre
    Apr 10, 2018 at 12:06 PM

    Hi Victoria,

    Would you like to elaborate your requirement - this will help the community members better understand and provide you the right inputs.

    Kindly provide the details of the requirement context and how the functionality you mentioned is being used currently in your organization, along with what are the expectation from C4C in regards to this functionality.

    BR

    Ankur

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    Victoria Midova
    Apr 10, 2018 at 01:04 PM

    Hi Ankur,

    For some events (new product ABC creation) we would like to invite some key users/external people (mathematician, chemist or physicist), these people have good scientific knowledge or public influence.

    So we would like keep and categorize this population in the CRM system- SAP C4C.

    I read that for C4C an Account-Contact can get the more influencer employee/users with whom he has done good deal (Influencer Map) but this functionality is out of the C4C evaluation.

    My need: If I select a contact or a product I would like to get a tab or list which contains these Key Influencer list.

    BR,

    Vic

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