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Former Member
Sep 18, 2008 at 01:26 AM

credit memo created in CRM does not copy qty to ECC credit memo


CRM 50 SP11,

created a G2 credit memo in CRM to match the G2 credit memo in ECC. I can create the credit memo in CRM online and it replicates successfully to ECC but the qty field is not filled in in ECC. Could find no OSS notes but can't figure out what is missing.

Our goal is to invoice in ECC not CRM, would appreciate any advice. Will give points.