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Former Member

Email Integration

Hi Guys,

Our business requirement is - click on Contact Person's email address in WEB UI and system should open Lotus Notes email reply browser with contact person details in 'To' line.

How can I achieve this without SAP CRM 2007 <> Lotus Notes integration?? Any pointers or documentation or steps?? will be highly appreciated.

Best Regards,

Amber

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2 Answers

  • Sep 18, 2008 at 09:46 AM

    Hi Amber,

    this is not supported as of standard CRM 2007.

    In CRM you can use the built in Email Editor to compose outbound E-mails. This sends the mail, makes it persistent in the customer interaction history and puts it into the sent items to the groupware as well. this is call one-to-one collaboration and can be maintained under basic functions.

    Using native groupware client would require a custom development.

    hope that helps

    regards

    Martin

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    Former Member
    Aug 02, 2012 at 02:01 PM

    Hi Amber,

    you can liverage the functionalty of webserivice to achieve this.

    Thanks,

    Priya

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