Cancel an incoming payment?

[Former Member]

Trying to cancel an incoming payment that was applied as a partial payment and the remaining balance was posted as payment on account.

I have cancelled the deposit and when I go to cancel the payment the following error occurs:

Transaction is associated with System Reconciliations which cannot be automatically canceled [Message 3821-14]

Went into internal reconciliations to reverse the reconciliation and the cancel reconciliation button is greyed out.

Any sugestions?

[preety_goel · Accepted solution]

Hi,

Please goto the payment to be cancelled, right click the mouse on it and view the applied/reconciled transactions.

If another payment exists, please cancel that as well.

Regards,

Preety Goel

SAP Business One Forums Team

[jitin_chawla]

Hi,

Is the payment giving the error a part of another payment? If so,

in order to cancel it you need to cancel that 'another' payment first.

Please check In Test Envioment, if one of the paid transaction is linked to another payment and cancel the latter.

Regards,

Jitin

[Former Member]

Hi McMurren,

What is your B1 version and PL?

Thanks,

Gordon

[Former Member]

2007 version pl15