Skip to Content
avatar image
Former Member

Cancel an incoming payment?

Trying to cancel an incoming payment that was applied as a partial payment and the remaining balance was posted as payment on account.

I have cancelled the deposit and when I go to cancel the payment the following error occurs:

Transaction is associated with System Reconciliations which cannot be automatically canceled [Message 3821-14]

Went into internal reconciliations to reverse the reconciliation and the cancel reconciliation button is greyed out.

Any sugestions?

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

3 Answers

  • Best Answer
    Sep 18, 2008 at 06:29 AM

    Hi,

    Please goto the payment to be cancelled, right click the mouse on it and view the applied/reconciled transactions.

    If another payment exists, please cancel that as well.

    Regards,

    Preety Goel

    SAP Business One Forums Team

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 17, 2008 at 07:14 PM

    Hi McMurren,

    What is your B1 version and PL?

    Thanks,

    Gordon

    Add comment
    10|10000 characters needed characters exceeded

  • Sep 17, 2008 at 07:31 PM

    Hi,

    Is the payment giving the error a part of another payment? If so,

    in order to cancel it you need to cancel that 'another' payment first.

    Please check In Test Envioment, if one of the paid transaction is linked to another payment and cancel the latter.

    Regards,

    Jitin

    Add comment
    10|10000 characters needed characters exceeded