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Former Member

I'm a new employee and I have a 10 questions from a customer below re: Preferred Care

  • How is disaster recovery provided
  • How is the product feature training delivered
  • What is the guaranteed response time?
  • How is system maintenance provided?
  • What is covered by the Advanced Functional support?
  • What is covered by expert domain knowledge?
  • What is the difference between a designated support contact and an expert care manager?
  • What does consolidated issues management cover?
  • What is covered by priority support?
  • How frequently do the system health checks occur?

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