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Credit Memo Request status after cancelling the Credit Memo

My query is that when I cancel a Credit memo, my Credit Memo Request status go back to OPEN. Therefore, it always appear in the Billing due list.

How can I change the status of the Credit Memo Request to COMPLETED, after cancelling the Credit memo.

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  • Answer provided by Tao Sun was the correct answer. I resolved my issue by following his solution.

    Further, the guideline provided by Lakshmipathi was very valuable.

    Therefore I would like to close this thread and mark the question as answered.

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2 Answers

  • Best Answer
    Apr 06 at 08:46 AM

    You may consider set reason for rejection in credit memo request. Make sure this reason for rejection has BIC= X set.

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  • Apr 08 at 06:41 AM

    From Business side what is happening?

    Authorized person from the company has removed the billing block and Finance department / Invoicing department has created CNote. Now you are cancelling the CN why?

    Thanks

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