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author's profile photo Former Member
Former Member

Trigger Email to SC Requestor when SC Creator and Requestor are different

Hi SRM Gurus,

I need to trigger an email to SC Requestor when the SC Creator and Requestor are different.

I searched in the forum but i couldn't get any details related to this.

Please throw some light on this.

Thank You.

With Regards,

P.Arunkumar

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 21, 2008 at 09:34 PM

    Hi,

    A couple of approaches are possible:

    1) Incorporate the check into the approval-workflows. The information you need (both creator and requestor) are in the business-object (bus2121). This will require someone with knowledge of workflow, but it's not really all that difficult. Note that you use a notification-task and not a workitem to inform the requestor (you want them to get an email with info, not a workitem like an approver gets).

    Check out the workflow WS10400051 which is used at the end of all SC-workflows. It already contains checks on "sending mail" to approvers, reviewers etc. and a sub-workflow to generate mails to these agents. This would be an "easy" place to add your check and your mail-sending.

    2) Create a Z-copy of the BUS2121 and adapt the setreleased-function to handle sending the mail (less work but more invasive).

    If you have further questions, please report. I will check this thread in the coming time.

    If this helps you, please awards points.

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