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EU GDPR C4C adaptation

Dear experts,


Following the upcoming GDPR regulations we are having some questions and we will be glad to get some help with few issues.
1. We need to implement a consent checkbox for user approval for personal data usage (approves terms and condition).
This feature needs to be implemented in accounts, leads, opportunities , and quotes BO's.
2. We have a need to delete the information from a certain type of accounts which distinguished by Account Type drop-list extension field, after X number of days. We need to present in a report the accounts that need to be deleted and to delete those accounts information massively. All the related objects for those accounts need to be deleted as well (leads, opportunities, quotes, different activities)
3. We need to be able to delete the information of the accounts and all the related BO's which were created for these accounts immediately by request.

4. Same as in clause 2 but for Contacts BO.

I saw an read the blogs Data Privacy Management in SAP C4C and What is GDPR & How can SAP Hybris Cloud for Customer help you comply with GDPR , but I didn't find answers to all my questions over there as they refer mostly to Individual Customers BO and there are no answers regarding how to handle the consent issue.

We will be thankful to get some help for the issues presented above.


Kind Regards,
Daniel Fogel

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1 Answer

  • Best Answer
    May 11 at 08:21 PM

    Hi Daniel

    You can implement all of your requirements via SDK, please note that the 'Data Protection & Privacy' workcenter view gives you the ability to depersonalize/delete the data without leaving out any Standard BO where the Customers personal info might be left unchecked.

    You could post your inputs/ideas on the Customer Influence Tool, so that Product Management can validate and implement your idea if it is a highly voted/requested feature in the Product - https://influence.sap.com/sap/ino/ngui/sap/ino/apps/ino/blank.xsjs

    Regards
    Dedeepya

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