Pricing credit note with correction after returns

[Former Member]

Hi,

I am trying to raise a credit note for pricing (we have to do it as a correction of original invoice due to legal requirements) in VA01, however I have one problem with that.

Another credit note for the same order has been raised before, it was for returns.

My problem is when I try to raise the credit for pricing it takes the quantities from original order. I need to change quantities for the pricing so they match what customer actually got (q-ty from original invoice - returns). However, I cannot manually change the quantity as it's fixed to original order.

Any ideas how to solve this problem?

Many thanks!

[Lakshmipathi]

Another credit note for the same order has been raised before, it was for returns

How this has been created? Was it with reference to original order or billing? Ideally, it should have been with reference to billing. Nevertheless, in standard, system will allow you to create multiple credit memos for the same billing document but give a warning message which I am not sure what the message number is. Coming to change in quantity, check what item category is being used for that credit memo and for that item category in configuration, check what completion rule is set. Quantity change is possible depending upon this.