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High Volume campaign: send emails?


Our users wanted to be able to send emails to partners who are *not* in our CRM database but are in some Excel files (with email address, of course).

After some investigation, it appeared that to fulfill this requirement, we had to use SAP External List Management, which allow to build a target group from an CSV file. It was not easy, but at the end we managed to generate a target froup from our source Excel file and to create and launch a marketing campaign with this target group.

So, the marketing campaign is correctly launched, the job is correctly executedn we get no error, but at the end, no email is sent.

The only thing the system appears to do is to create the following files in AL11:

So, how do we get the emails actually sent? We can't see anything in SOST.

Thanks in advance for your reply.


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3 Answers

  • Apr 04, 2018 at 10:37 AM

    Dear Mathieu,

    Could you please share the screenshot of ELM you created and the Segmentation/Target Group.

    Also, share the Job execution details.

    Best Regards,


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  • Apr 27, 2018 at 08:33 AM

    Nobody knows?

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  • May 03, 2018 at 02:29 AM

    Hello Mathieu,

    I cross-check all provided pictures, and suppose you can check following two points here:

    1. Firstly, based on the message on campaign, seems the campaign is used to create file other than sending email. So please check whether the communication medium is choosing "Email".

    2. Please check the log in SLG1 for program "CRM_MKTTGGRP_EXPORT_BATCH" and check whether there is any clues here.

    Please let me know if any more queries.

    Kind regards,


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    • Hi,

      Thank you, and sorry for the late reply (I was on vacation).

      I had a look on these BAdI but there is nothing related to email sending :/

      So at the end, I really don't understand how to send emails with ELM, since HV communication medium is mandatory for ELM. Any idea?