Skip to Content
0

Internal product repair

Apr 04 at 03:41 AM

29

avatar image

Dear Expert,


We have a case as follows, our client say Company X sells products and few of them are returned by its customer. Company X sends replacement of the return and want to repair the rejected products.

is it possible to this scenario (internal product repair) in SAP ByDesign? Please kindly advise.

Regards,

Tandy

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

May Thitsa Oo Apr 04 at 10:04 AM
0

Hi Tandy,

Is that what you are looking for?

How to perform an inhouse repair process

Regards,

May

Show 2 Share
10 |10000 characters needed characters left characters exceeded

Hi May,

Thank you for your response

It's not exactly what I expect it. What I mean is Repair Owned Product. In my previous question, Rejected Product (by Customer) is not returned to customers as they get replacement (new).

In standard service request in ByD, it's required Customers and there is invoicing. What I expect is just repairing our own product that identified as rejected/broken/fail/defect etc, so we can sell them again.

Regards,

Tandy

0

Hello Tandy,

The inhouse repair process seems the most fit solution right now. You can release the return without credit memo, so that customer is not involved.

Rgs,

Adie

0