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The installer is unable to stop the database processes for 'NPL'.

Dear Expert

When installing :

sap_netweaver_as_abap_751_sp02_ase_dev_edition_part01-1

I get following error, and how do I stop the backup and database server manually to overcome this issue?

Thanks.

ERROR 2018-04-05 16:07:08.161 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/sapinst/CInstallerCallBackImpl.cpp:267] id=ind-rel.ind-os.ind-db.assertionFailed errno=CJS-00030
Assertion failed: The installer is unable to stop the database processes for 'NPL'. Stop the backup and database server manually.

ERROR 2018-04-05 16:07:08.162 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/modlib/iaxxbjsmod.cpp:83] id=modlib.jslib.caughtException errno=MUT-03025
Caught ESAPinstException in module call: Assertion failed: The installer is unable to stop the database processes for 'NPL'. Stop the backup and database server manually..

ERROR 2018-04-05 16:07:09.715 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/sapinst/CSiStepExecute.cpp:1117] id=controller.stepExecuted errno=FCO-00011
The step syb_step_move_ase_loc with step key |offlineadjustment_dialogs|ind|ind|ind|ind|0|0|offlineadjustment_db_post|ind|ind|ind|ind|db_post|0|syb_rename_db_post_dia|ind|ind|ind|ind|syb|0|NW_SYB_DB_REN|ind|ind|ind|ind|syb2|0|syb_step_move_ase_loc was executed with status ERROR ( Last error reported by the step: Unable to set access rights of /sybase/NPL/jre64/lib/fonts/redhat_sazanami-gothic.ttf.).

INFO 2018-04-05 16:07:10.633 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/filesystem/syuxcpath.cpp:443] id=syslib.filesystem.creatingFile CSyPath::createFile()
Creating file /tmp/sapinst_instdir/NW73/SBC/STANDARD/INSTANA.XML.

INFO 2018-04-05 16:07:10.843 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/filesystem/syuxcpath.cpp:443] id=syslib.filesystem.creatingFile CSyPath::createFile()
Creating file /tmp/sapinst_instdir/NW73/SBC/STANDARD/instslana.xml.

a /tmp/sapinst_exe.32263.1522940619/dev_selfex.out
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/cleanipc.1.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/cleanipc.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/control.xml
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/controllerKdbClient.dmp
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/date.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/df.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/hostname.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/instana.xsl
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/keydb.xml
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/rpm.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/rsecssfx.1.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/rsecssfx.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapcontrol.1.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapcontrol.2.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapcontrol.3.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapcontrol.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapinst.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapinst_dev.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/sapinst_loginquirer.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/start_dir.cd
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/stepKeydbClient.dmp
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/stopsybservs.log
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/summary.html
a /tmp/sapinst_instdir/NW73/SBC/STANDARD/syslib_priv.log
INFO 2018-04-05 16:07:12.025 (root/sapinst) (startInstallation) [/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/process/syuxccuren.cpp:546] id=syslib.process.currentProcessEnv.cwdSuccessful CSyCurrentProcessEnvironmentImpl::setWorkingDirectory(const CSyPath& /tmp/sapinst_instdir/NW73/SBC/STANDARD)
Working directory changed to /tmp/sapinst_instdir/NW73/SBC/STANDARD.

################################################
Abort execution because of
Step returns modlib.jslib.caughtException
##############################################

Installation of NPL failed, please check logifiles in /tmp/sapinst_instdir for possible root cause.

admin@vhcalnplci:~/Netweaver/sap_netweaver_as_abap_751_sp02_ase_dev_edition_part01-1>

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