Dispatcher stoppped workprocess died

[Former Member]

Hello SAP experts,

I have restart SAP for some tasks, then I have started the system but dose not come up

the dispatcher process died

Please help

Best Regards

[BJarkowski]

Please provide dev_disp and dev_w0 log files. Otherwise we cannot help you 😞

Also, what did you change?

[isaias_freitas · Accepted solution]

Hi,

The startup issue is seen at the "dev_w0":

N  SncInit(): Initializing Secure Network Communication (SNC)
N        PC with Windows NT (mt,ascii,SAP_UC/size_t/void* = 16/64/64)
N        GetUserName()="SAPServiceSS1"  NetWkstaUser="SAPServiceSS1"
N        GetUserNameEx(SamCompat)="#\SAPServiceSS1"
N        GetUserNameEx(UserPrinc) failed with 0x00000534
N  SncInit():   found snc/data_protection/max=3, using 3 (Privacy Level)
N  SncInit():   found snc/data_protection/min=2, using 2 (Integrity Level)
N  SncInit():   found snc/data_protection/use=3, using 3 (Privacy Level)
N  SncInit(): found  snc/gssapi_lib=sncgss64.dll
N    File "sncgss64.dll" dynamically loaded as external SNC-Adapter.
N    The SNC-Adapter identifies as:
N    External SNC-Adapter to CyberSafe TrustBroker Secure Client Kerberos 5/GSS-API v2 Library Version 4.5.0.SR2-38195
N    FileVersionInfo: sncgss64.dll, FileVersion= 4.5.0.38195
N  SncInit(): Trying environment variable SNC_LIB_64_2 as
N      gssapi library name #2: "C:\Program Files\CyberSafe\bin\sncgss64.dll".
N    File "C:\Program Files\CyberSafe\bin\sncgss64.dll" dynamically loaded as external SNC-Adapter.
N    The SNC-Adapter #2 identifies as:
N    External SNC-Adapter to CyberSafe TrustBroker Secure Client Kerberos 5/GSS-API v2 Library Version 4.5.0.SR2-38195
N    FileVersionInfo: C:\Program Files\CyberSafe\bin\sncgss64.dll, FileVersion= 4.5.0.38195
N  SncInit():   found:    snc/identity/as=p:sapss1/#.orpic.om@ORPIC.OM
N  SncInit(): Accepting  Cred:    "krb5"    (0x0002) ok, lifetime=Indefinite
N  *** ERROR => SncPAcquireCred()==SNCERR_GSSAPI  [sncxxall.c 1465]
N        GSS-API(maj): GSS: No credentials were supplied
N        GSS-API(min): A library that searches config files and DNS not found
N      Could't acquire INITIATING credentials for
N  
N      name="p:sapss1/#.orpic.om@ORPIC.OM"
N    FATAL SNCERR -- Initiating Credendtials:    "krb5"    (0x0002) not available!
N  <<- SncInit()==SNCERR_GSSAPI
N           sec_avail = "false"
M  ***LOG R19=> ThSncInit, SncInitU ( SNC-000004) [thxxsnc.c    240]
M  *** ERROR => ThSncInit: SncInitU (SNCERR_GSSAPI) [thxxsnc.c    242]

It is related to your SNC configuration, possibly to the SNC name (parameter "snc/identity/as" and the SNC name configured at the external library).

As a workaround, you can disable SNC by changing the parameter "snc/enable" to zero.

Regards,

Isaías

[Former Member]

Hi.

Issue resolved with workaround. Thank you very much

Regards

[isaias_freitas]

You are welcome!

You would probably want to follow-up on that SNC error and enable SNC again, after the issue was fixed, as you might need SNC on the system (otherwise, it would not have been configured in the first place 🙂 ).

Regards,

Isaías

[isaias_freitas]

Hello Juma,

Take a look at our startup troubleshooting wiki.

If you need further assistance, then we need the dev_disp, dev_w0 and output from "R3trans -d" that were already requested by the other members.

Best regards,

Isaías

[former_member229807]

Please provide the logs.

Please provide the output of R3trans -d.

Also check the if database is running?