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Solman 7.1 unable to close calls

Good day Experts,

I am getting the below error when trying to confirm/close tickets

Business Server Page (BSP) error


What happened?

Calling the BSP page was terminated due to an error. SAP Note

  • The following error text was processed in the system:Could not find the referenced object with the OID "005056A67D271ED88DF903E49B7F1A04" (instance GUID) and "37AF698827994D45E10000009B38F9B7" (class GUID)

Exception ClassCX_OS_OBJECT_NOT_FOUND Error Name ProgramCL_TRIGGER_PPF================CP IncludeCL_TRIGGER_PPF================CM001 ABAP ClassCL_TRIGGER_PPF MethodIF_OS_STATE~HANDLE_EXCEPTION Line Long text Error type: Exception

Your SAP Business Server Pages Team

It seem's as if my confirmed/complete status operates as in procss/processing

error1.png (22.6 kB)
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3 Answers

  • Best Answer
    Apr 05, 2018 at 12:36 PM

    Hello Sipho Malinda

    if you have done some coding or enhancement there is an easier way of figuring out

    use WCF_IGNORE_ENHANCEMT = A parameter in your ID and then try this will switch the mode to standard, suppressing all custom code.

    https://wiki.scn.sap.com/wiki/display/CRM/How+to+switch+off+customer+enhancements+without+disabling+customer+UI+configurations+and+personalizations

    hope this helps you to resolve

    Thanks

    Prakhar

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  • Apr 05, 2018 at 07:32 AM

    Hello Sipho,

    Ask your developer to debug while you perform the steps.

    Action which was supposed to be called while confirming/closing the ticket isn't working, as a result causing BSP error.

    Thanks,

    Vignesh

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  • Apr 06, 2018 at 04:35 PM

    Thanks Vignesh the developer was able to assist :-)

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