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Former Member

portal error

Hello,

One of our portals will not launch, it's giving the following error.

Portal Runtime Error

An exception occurred while processing a request for :

iView : uk.gov.manchester.portal.logon.default

Component Name : uk.gov.manchester.portal.logon.default

Error occurs during the rendering of jsp component.

Exception id: 10:26_11/09/08_0021_88399250

See the details for the exception ID in the log file

The log file is showing access denied to the above file; does anyone know the operating system pathname of the logon files please so we can check the access.

Thanks,

Phil.

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3 Answers

  • Best Answer
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    Former Member
    Sep 11, 2008 at 10:12 AM

    Hey Phil

    You can get more information about the exception if you check the log file.

    Go to the Java Developer role/Tools/Portal tools/Portal logviewer.

    Open the most recent defaultTrace file and search for your exception id (in your case 0021_88399250).

    Hope it helps to solve the problem...

    Thanks...

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    Former Member
    Sep 11, 2008 at 11:48 AM

    Hi Phil,

    You can get the details files from

    \usr\sap\ \ \j2ee\cluster\server<#>\apps\ sap.com\irj\servlet_jsp\irj\root\WEB-INF\deployment\pcd\

    Does any one has change the authschemes ? Was the login page modified.

    Regards

    Pankaj Prasoon

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    Former Member
    Sep 15, 2008 at 11:57 AM

    Problem solved. It turns out that after upgrading other systems that run on the same server to ORACLE10 there is not enough initial memory available to launch the portal.

    Phil.

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