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Solman - difference between CRM_ORDER_MAINTAIN and CRM STATUS_CHANGE_INTERN

Apr 04 at 08:44 AM

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Hello All,

Via abap code I would like to change the status of an incident / ticket from "new" to "in process". I would like your support to understand if it would be correct to use the CRM_ORDER_MAINTAIN or CRM STATUS_CHANGE_INTERN function modules and if there are any differences between the two FMs.

Thanks in advance for your kind support.

Regards,

Giovanni

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2 Answers

Barbara Buchholz
Apr 06 at 09:42 AM
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Hello Giovanni,

That are two completely different function modules.
With CRM_STATUS_CHANGE_INTERN a System Status is set or deleted.
CRM_ORDER_MAINTAIN is used for all changes of a CRM One Order document (e.g. incident in a SAP Solution Manager system).
In general with CRM_ORDER_READ the documents are read, with CRM_ORDER_MAINTAIN changed and with CRM_ORDER_SAVE saved.

You may also check out the blogs on these function modules in the SAP Community.

Regards,
Barbara

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Giovanni Bucci Apr 10 at 02:29 PM
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Hi Barbara,

Thank You very much for your reply and for clarification.

Regards,

Giovanni

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