on 04-04-2018 9:44 AM
Hello All,
Via abap code I would like to change the status of an incident / ticket from "new" to "in process". I would like your support to understand if it would be correct to use the CRM_ORDER_MAINTAIN or CRM STATUS_CHANGE_INTERN function modules and if there are any differences between the two FMs.
Thanks in advance for your kind support.
Regards,
Giovanni
Hi Barbara,
Thank You very much for your reply and for clarification.
Regards,
Giovanni
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Hello Giovanni,
That are two completely different function modules.
With CRM_STATUS_CHANGE_INTERN a System Status is set or deleted.
CRM_ORDER_MAINTAIN is used for all changes of a CRM One Order document (e.g. incident in a SAP Solution Manager system).
In general with CRM_ORDER_READ the documents are read, with CRM_ORDER_MAINTAIN changed and with CRM_ORDER_SAVE saved.
You may also check out the blogs on these function modules in the SAP Community.
Regards,
Barbara
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