Dear SAP Team,
I’m using SAP Customer Checkout on the POS device and the POS is connected to the CCO Server and SAP B1 on a server on the cloud so it required internet to communicate between the CCO and CCOS & SAP B1.
whenever I search for a Barcode item that doesn’t exist it comes back quickly on the CCO sales screen with unknow item which is the expected behavior but this is only happening when I’m connected to the internet and the CCO is communication with the CCOS and SAP b1 that are located on a server on the cloud.
The PROBLEM is whenever I search for a Barcode item that doesn’t exist and there is no connection between the( CCOS & SAP B1 & B1IF) on a server – and the CCO POS on a different device (Offline so Should work as standalone). in this scenario it takes more than 30 seconds to search for a barcode in the local database and then it will come back with unknown item on the sales screen on the CCO.
SAP said that CCO could be installed as a standalone device and I see when it works as a standalone device it takes long time to finish search for a barcode especially if the barcode doesn’t exist. Please advise.
