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No files are visible in KM folder and sub folder.

I have all the roles and groups assisgned to my id but I am not able to view the documents in KM folder but when I am assigning the super administrator group to my id , the documents are visible. The permission to the root folder and the documents is everyone group. Please advise.

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2 Answers

  • Apr 03 at 12:39 PM

    Hi Rakesh,

    It's a little unclear from the description but is it only documents from a specific folder or repository which you're unable to view? Also, how are you viewing this content, is it through a specific iView? Are you receiving an error message of any type when attempting to view the content?

    The only permissions required to view content within a KM repository (or specific location within a repository) is that the end user must have at least 'Read' ACL permissions on the resource. This of course is provided that document is actually in status 'released'. 'Roles' are irrelevant unless one of the roles assigned to the user has also been included in the ACL permissions on the content.

    If a publishing workflow is in place, users with read access would only see such documents once they have been released. Documents which are in status 'In process' would only be viewable by end users with 'read/write' or 'full control' ACL permissions assigned (including admin users).

    Can you confirm if there is such a publishing workflow in place in this scenario and what level of ACL permissions has your user been assigned on this content?

    Kind regards,

    Cathal

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  • Apr 03 at 12:39 PM

    Hi Rakesh,

    It's a little unclear from the description but is it only documents from a specific folder or repository which you're unable to view? Also, how are you viewing this content, is it through a specific iView? Are you receiving an error message of any type when attempting to view the content?

    The only permissions required to view content within a KM repository (or specific location within a repository) is that the end user must have at least 'Read' ACL permissions on the resource. This of course is provided that document is actually in status 'released'. 'Roles' are irrelevant unless one of the roles assigned to the user has also been included in the ACL permissions on the content.

    If a publishing workflow is in place, users with read access would only see such documents once they have been released. Documents which are in status 'In process' would only be viewable by end users with 'read/write' or 'full control' ACL permissions assigned (including admin users).

    Can you confirm if there is such a publishing workflow in place in this scenario and what level of ACL permissions has your user been assigned on this content?

    Kind regards,

    Cathal

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    • Hi Rakesh,

      What authentication scheme is being used on the iView? I'm just wondering if the user accessing it has been authenticated in the portal? If this was being accessed by an unauthenticated user (ie. if the authentication scheme on the iView was set to 'Anonymous') then they would not see content unless the 'Anonymous' group was provided with ACL permissions.

      However, if the user is indeed logged into the portal they should be able to see this content with the Everyone group having been given 'Full Control' permissions. If this is not the case I would recommend opening a support incident with SAP in component EP-KM-CM as I think this would need more in-depth investigation than I can provide through this support channel.