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Former Member

BLS Email in 11.5 SR5

Hello,

I just recently upgraded from 11.5 Patch3 to Patch5 and am noticing that my notifications from BLS are doubling up in Outlook. Identical message, attachment and time.

Is this a bug in SR5 as my transactions have not changed between upgrades.

Does anyone know what would cause this and how to correct?

Thanks in advance.

Roger DeWeese

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3 Answers

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    Former Member
    Sep 09, 2008 at 05:48 PM

    May want to check that there isn't two java.exe processes running on the server.

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    Former Member
    Sep 09, 2008 at 03:14 PM

    Hi Roger,

    I too upgraded my 11.5 install to SP05 and tested an email transaction both in BLS and through the scheduler, receiving only one email. Some questions:

    1. When did you download SP05?

    2. Open one of your transactions inside of the Logic Editor and check the configuration for the SendMail block - does the configuration screen look as it should?

    3. How are the email transactions being triggered, via the Scheduler?

    3. Test the email transaction from the Logic Editor - do you still get duplicate emails?

    4. Clear the Java Web Start cache, see if that makes any difference.

    Let me know your results - better yet, enter you message in to the Customer Support System (CSS) so that if it is a bug, it will be tracked in the system.

    Kind Regards,

    Diana Hoppe

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    Former Member
    Sep 09, 2008 at 06:19 PM

    Ron,

    Thanks for the tip. Just by chance I had to restart some services on the server and there were two java.exe processes running. Test email resulted in only one being sent.

    Again, thanks

    Roger DeWeese

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