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Include Service Ticket Survey.

Good afternoon,

I have available in the C4C system the survey tab in the Service Ticket. However, I can not add a ticket search since I do not have this option available in the routing rule. (See the options available in the appendix). The help I need is to include the "ticket" option in the "Business Application" field list and then associate the survey questionnaire. Can anyone help how do I include this option?survey-ticket.jpg

survey-ticket.jpg (81.9 kB)
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1 Answer

  • Apr 02, 2018 at 06:08 AM

    Dear Solange,

    Service ticket should be in scope for both Customer Service and Employee Service, after which the option - "Ticket", appear in the Routing Rule field

    Thanks,

    Vani

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