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Former Member

Can not view/schedule Crystal Reports in new BOE XI 3.0 Installation

Hello,

I'm having an issue on a brand new installation of BusinessObjects XI 3.0 on AIX 5.2 (using WebSphere 6.0). Installation went smoothly and migration went fine. Can log in, pull up CMC, InfoView (all other apps). But scheduled Crystal Reports (as well as viewing Crystal Report thru InfoView) are failing with the following errors (which to me seem interrelated):

*(1) Error in File ~cec0c55d91e0e015.rpt: The request could not be submitted for background processing*

*(2) Error in Report XXX: Failed to load database information*

*(3) An error occurred while creating a subprocess in the processing server. [RCIRAS0604]*

These three errors indicate to me that the report engines are having issues opening the files, pulling the data and generating the reports. We've checked to make sure that the account that BOE is running under has all the permissions it needs - and it has.

I just turned on tracing (-trace) on the report job processing servers and I'm watching the logs as I retrace my steps...

Any ideas? Would appreciate any feedback...

Thanks,

Will

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2 Answers

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    Former Member
    Sep 11, 2008 at 06:48 PM

    Turns out this is a pretty nasty issue on Unix environments. Being that the BOE application is developed on Windows then ported to Unix environments, the services (daemons) still end up depending on an emulated registry (MainWin) sort of like in a Windows environment.

    For some reason (we're still trying to figure this out), the BOE registry entries got corrupted and then started preventing the processing servers (which in the case of CR ultimately depend on CRPE - Crystal Reports Print Engine) from opening up and processing CR files.

    We engaged BusinessObjects/SAP support and have been able to resolve this issue on our test AIX system. The resolution included deleting all the mainwin (mw) tmp directories and files in the root temp directory and also in the

    /bobje/enterprise120/aix_rs6000/crpe>

    directory. Then we stopped all BOE services and reran the MW script to regenerate registry entries. This repair was a pretty intricate multi-step process. The SAP Technical Rep who worked on this case is writing a knowledge base article (an SAP note). Once I get details, I'll update this post.

    The good news about this issue is that the upcoming SP1 of XI 3.0 removes the dependency on the mw registries...

    Will

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    Former Member
    Apr 22, 2010 at 07:56 PM

    Does the suggested resolution work if BOE XI 3.1 is installed on Windows servers? I get this error when I try to preview a Crystal Report developed using the SAP Integration Kit and a BW query published to an iView on the SAP Portal. Report works fine in Infoview but not on the Portal.

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