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Former Member
Sep 07, 2008 at 08:13 PM

Can not view/schedule Crystal Reports in new BOE XI 3.0 Installation



I'm having an issue on a brand new installation of BusinessObjects XI 3.0 on AIX 5.2 (using WebSphere 6.0). Installation went smoothly and migration went fine. Can log in, pull up CMC, InfoView (all other apps). But scheduled Crystal Reports (as well as viewing Crystal Report thru InfoView) are failing with the following errors (which to me seem interrelated):

*(1) Error in File ~cec0c55d91e0e015.rpt: The request could not be submitted for background processing*

*(2) Error in Report XXX: Failed to load database information*

*(3) An error occurred while creating a subprocess in the processing server. [RCIRAS0604]*

These three errors indicate to me that the report engines are having issues opening the files, pulling the data and generating the reports. We've checked to make sure that the account that BOE is running under has all the permissions it needs - and it has.

I just turned on tracing (-trace) on the report job processing servers and I'm watching the logs as I retrace my steps...

Any ideas? Would appreciate any feedback...