VS2008 SP1 plus CR2008 SP0 (including Fix 2)

[Former Member]

I am having a problem that is being reported by others in the MSDN forums.(http://forums.microsoft.com/msdn/ShowPost.aspx?PostID=3700074&SiteID=1)

I have a brand new install of VS2008 SP1 on a brand new machine.

I installed CR2008 SP0 on top of that.

The design tools for CR2008 seem to be compltely missing.

When I open up existing reports, they are blank.

If I create a new report there is no wizard.

I installed the Hot Fix 2 that was released earlier this week hoping that it would do the trick but it had no impact.

These are production apps so I'm looking for a very quick fix.

thanks

[Former Member · Accepted solution]

Hi Julie,

As you have mentioned that you are using Vista

its a known issue with vista you can try by turning off DEP.

Please try with this:

Run a command prompt as administrator. From the start menu, select "All Programs", then "Accessories" and right-click on the "Command Prompt" shortcut and choose "Run As Administrator". From here you can use the following command to disable Data Execution Prevention (DEP) with the following command:

bcdedit.exe /set nx AlwaysOff Keeping your command prompt open, run your setup or other process being stopped by DEP. Then, to turn it back on again, do the same and run the following: bcdedit.exe /set nx AlwaysOn

Hope this helps!!

Regards,

Shweta

[Former Member · Accepted solution]

Hi. that was fast!

You are a mind reader because I don't believe I mentioned Vista but I should have.

I have Vista 64 bit running.

The DEP switch did not correct my problem.

Are you running VS2008 SP1 plus CR2008 SP0 by chance?

Here is some additional info.

If I run my application (debug from VS2008) when I try to open up my reports at runtime I get the following

An Error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly.

I entered my license key when I installed.

Maybe even though I am an admin, I need to run the installation as an admin.

I'll try that and report back.

Edited by: Julie Lerman on Sep 6, 2008 12:39 AM

[Former Member · Accepted solution]

Hi Julie,

It seems that the error you are getting is due to runtimes.

Do you have any other runtimes on prodution machine?

Please check that you are using correct runtimes.

You can download runtimes from [here|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm]

select your product,version.

Hope this helps!!

Regards,

Shweta

[Former Member · Accepted solution]

Hi Shweta

THis is a brand new machine.

So the only thing on it was CR2008 Basic that was installed with VS2008.

Then I installed CR2008 and realized it wasn't the SP0 and uninstalled it and installed CR008 with SP0.

Could there be anything conflicting there?

I DID go to the download page and downloaded and installed the latest Runtime. No change.

How would that effect the fact that the design tools are not there?

P.S. I uninstalled CR2008 with SP0 and that extra runtime completely and reinstalled CR2008 SP0 using Run as Administrator but the design tools are still gone and I'm still getting the same error message.

Thanks for your continued ideas.

[Former Member · Accepted solution]

Hi Julie,

Might be dllu2019s are conflicting.I would suggest please have a look in registry and try to again uninstall Crystal reports.As you are using Crystal report Basic that is Crystal comes up with Visual studio 2008.After installing VS2008 the dllu2019s should be 10.5.3700 for bundled version.

To uninstall Crystal Reports manually by deleting the registry keys, please search for the Note c2017464.

Please remember to take a back up of your registry before doing any changes. You can take back up by File ->Export -> save the registry file in the location desired.

Here is the content of the note for your reference:

How to manually uninstall Crystal Reports

KBase Article ID:c2017464

Article refers to: Crystal Reports XI

Symptom

Crystal Reports XI is installed on your computer. You need to manually uninstall Crystal Reports XI for one of the following reasons:

u2022 To verify that all Crystal Reports XI components have been completely removed prior to installing a later version of Crystal Reports.

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the Setup.exe file from Crystal Reports XI installation CD.

How do you manually uninstall Crystal Reports XI?

Resolution

Before getting started, uninstall Crystal Reports XI by launching the Setup.exe file from the installation CD or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.

==========

WARNING:

This resolution can be applied if Crystal Reports XI is the only software installed on the computer that uses the Business Objects directories, files and registry keys.

For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise XI are applications that may share the same directories, files and registry keys.

Removing these directories, files and registry keys may cause other software to function incorrectly.

==========

1. To manually uninstall Crystal Reports XI, delete the following directories:

u2022 C:\Program Files\Common Files\Business Objects\3.0

u2022 C:\Program Files\Business Objects

====================

NOTE:

Do not remove the directory C:\Program Files\Common Files\Business Objects\3.0 if you have BusinessObjects Enterprise XI or Crystal Reports Server XI installed. These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise XI and Crystal Reports Server XI to function incorrectly.

====================

2. Delete the following registry keys:

====================

WARNING:

The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk.

HELP:

For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).

RECOMMENDATION:

It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.

====================

u2022 HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\

u2022 HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports

u2022 HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite 11.0\Crystal Reports

(The number signs (#) represent a series of numbers that are different on each computer.)

====================

NOTE:

After making changes to the registry, restart the affected service or application as required.

====================

Document Type:

Knowledge Base Article

Product Major Version:

Crystal Reports XI

Date Edited:

2007-04-19

Date Published:

2007-04-19

Hope this helps!!!

Regards,

Shweta

[Former Member · Accepted solution]

Hi Shweta,

I was distracted by some other problems.

I realize by having been pointed to this thread

that I may have been only testing the DEP off for testing the report generation, not for enabling the designer to work in VS2008.

I can't start installing and unisntalling things again right now to test it but I will come back later and report back.

Thanks for your help.

[Former Member · Accepted solution]

Shweta

The DEP swtich did the trick. Earlier I thought it was to fix the viewer problem but didn't.

WHat it fixes is VS2008's ability to load the designer tools. SO with the DEP switched off as per your earlier instructions, I am now able to create new reports (with the wizard) and design pre-existing reports.

I also have the runtimes sorted out and can view the reports as well.

I was wrong about the runtime. I will start a new thread.

Thanks for all of your fabulous help and patience.

julie

Edited by: Julie Lerman on Sep 12, 2008 6:50 PM