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Sap Context center integration

Oct 31, 2016 at 03:50 PM

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Hi

Can we integrate third party call routing software with SAP context center. Let me explain, our company has an intelligent call routing software which integrates with context center. We have previously integrated with all other context centers ie.g Avaya , Cisco, Genesis Need to know , can we integrate with SAP context center and at which point it is possible.

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