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ICSS Product Category FAQs

Hi All,

I need to add FAQs in ICSS B2B for a product, for this I created a Category in ICSS Heirarchy(txn:comm_hierarchy) and added the category id in the product masted in commpr01 txn,

Still i am unable to see the product category on the ICSS (i had the icss restarted too)

Any suggestions will be of great help

Thanks in advance

Best Regards

Babu

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1 Answer

  • Best Answer
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    Former Member
    Sep 08, 2008 at 05:04 AM

    Hi,

    Please visit the following link:

    http://help.sap.com/bp_crmv340/crm_de/index.htm

    Goto Technical Information->building block library and find for C74:CRM E-Service.

    The CRM E-Service (C74) contains the configuration of process steps which are essential to set up those process, necessary to perform the E-Service scenarios of SAP Best Practices for CRM.It will also help you in maintaing FAQs.

    Hope it helps you.

    Regards,

    Shweta

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