Sale Item Return after raising payment against A/R Invoice

[Former Member]

Hi Guru's,

How can i reverse the A/R Invoice after the payment was made.

my scenario is if any item was returned after the Billing against A/r invoice means how can i enter the returned item

Help me out.

Regards,

Guru

[former_member583013 · Accepted solution]

Hi Guru,

You would probably create a standalone Credit Memo. Enter the Item Manually and enter the Invoice details in the remarks just for reference purposes.

The other option (though this is not the best) would be to Cancel the Payment which will change the Invoice status to OPEN. You could then copy the Invoice to CM.

[former_member187989]

It' excise reference number field entered in outgoing excise invoice.

Jeyakanthan

[Former Member]

As per Suda guidence i cancel Payment.if am trying to post A/R credit memo form the corresponding A/R invoice it shows error.

Enter Excise reference number

what will be the problem

Edited by: Vijay Guru on Sep 5, 2008 10:51 AM

[Former Member]

Hi Vijay

You cannot reverse any documents in SAP Business One, except using a "cancel" function on some documents like Sales Quotations, Sales Orders, Payments, etc. You can, however, post an opposite entry. In this scenario you would post a credit note which is not allocated to the Invoice as this has already been paid and closed. Then you would post an Outgoing Payment to type "Customer" and refund the customer his money.

Kind regards

Peter Juby