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Reporting - Ticket E-Mail Interaction

Apr 03 at 08:32 AM

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Hello,

I am searching for a possibility to analyze the e-mail content of the first ticket interaction. So I want to create a report where the content of all initial customer interactions by e-mail are listed. Unfortunately I didn't found any concerning fields in the report data sources. Maybe you know some work around?

Thanks, BR Jasmin

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2 Answers

Siraj Saibudeen Apr 11 at 10:58 AM
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Hi Jasmin,

Did you try to check this data source "All Tickets with All Interactions".

You can also check this data source "All Emails with Predecessor Ticket".

Regards,

Siraj


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Keshav Harake Apr 11 at 04:04 PM
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