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Orphaned Workitem - Workitem without agent -Recycle /treatment method.

Hello All,

Some times in my system there are some unwanted workitems without agent were created.How to treat them in general for all the Business objects like sc,po...I could see them in SWI2_admin .

Is it problem of work flow?

any experiece you encountered..As per process how to treat them.

regards

Muthu

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2 Answers

  • Best Answer
    Sep 05, 2008 at 07:23 PM

    most of the times , problem is not with the workitem generation.

    it is generated correctly , but the agents for the workitem are not found...

    problem of agent not found is because of workflow only , some times if the task were to be classified as general and if it is not.

    then the system will generate workitem and agent will not be found.....

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  • Sep 05, 2008 at 07:28 PM

    Not to blame the WF only, the agent determination will fail if the Org Unit is maintained incorrectly or whatever the source the agents are derived from, is faulty. I would prefer to see and fix the source of agent determination.

    Regards, IA

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