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Former Member

Whats the purpose of "TASK" under agent assignment screen

hi

after we create a task we go to the agent maintenance screen and assign possible agents to that task. While assigning a agent we can either use Job, Position, User, Workcenter or organizational unit.

But there is also an option of using "TASK" any idea what does this mean or why we have task as an option for agent assignment? Any one can explain this ?

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1 Answer

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    Former Member
    Sep 04, 2008 at 09:16 PM

    Hi,

    this is Obj. Type T, referring to a Customer task. Probably, for the std task that you want agent assignment, you can assign this so that whatever agent assignment you have for the customer task, will get copied / applied to your task as well.

    But, i have not heard of anyone using or never used this option.

    venu

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