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Former Member

Crystal Reports not loading correctly on SAP B1 Browser access

Hi All ,

I'm having a strange problem as follows :

the SAP B1 Browser access is working perfectly .

The only problem is when previewing reports and layouts (for example : sales order layout) .

The report loaded with no problem . the problem occurs when changes are made (to sales order for example) .

When loading the layout after the changes are made , the layout is not changed . it's loaded as the original one .

This occurs only when using browser access remotely (external) .an it occurs only after upgrading to 9.3 . it was working perfectly with no problems on 9.2

Our system version is SAP B1 Version for Hana 9.3 PL03

We noticed that very quickly because we mainly depend on browser access for our warehouse activities . as our warehouses are located remotely .


Any assistance will be highly appropriated as our operations are effected with this issue .


Thanks in advance .

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  • Former Member

    After investigation more into this issue . This issue happens only when installing gatekeepr with SSL certificate .

    When gatekeepr installed with self singed certificate , the issue does not occur .


    Any idea ?

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