Skip to Content
author's profile photo Former Member
Former Member

"Categorization" block activation

Hi Gurus,

I configured an IC_Agent role in the service scenario but when I create a serivce order with the IC_Agent I would like to make active the block "Categorization" (the block with Category1, Category2,...) in order to display the possible causes of damage;

What should I do?

Thank you in advance.

Best regards

Stefano

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 05, 2008 at 05:17 AM

    Hi,

    I guess you are trying to create the service order and want to capture the reasons in the service orders that is being created.

    One suggestion is to make use of Category Modeler for the various categorization that you have and use the Subject profile, Subject codes for the purpose.

    write back if i am thinking on right track and if you want more clarification.

    Regards,

    Rajiv

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi Rajiv,

      the process is the following: I would like that when the Technician (Service Professional role) creates the Service Order it's possible for him to select in the Categorization Block the possible causes of damage using an autosuggesting menu.

      I hope it'd be clarifying.

      But I donìt know how to make it possible.

      It will be nice if you can explain me the method in details.

      Thank you in advance

      Best regards

      Stefano

  • author's profile photo Former Member
    Former Member
    Posted on Mar 30, 2009 at 03:43 PM

    Yes, thank you very much;: I solved the problems.

    Thanks & Regards.

    Stefano

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.