SALO_EMAIL_IN_CASE_OF_ALERT_V2 not working however...

[rkresha]

This is for Solution Manager 4.0/7.0

I am setting up an auto-reaction method to send emails when alerts come up in CCMS. I have gotten SALO_EMAIL_IN_CASE_OF_ALERT to work, but I want to use the additional functionality in SALO_EMAIL_IN_CASE_OF_ALERT_V2 but I can't get the auto-reaction to fire an email when using this function module.

System Info

SAP_BASIS: 700 SP14

SAP_ABA: 700 SP14

PI_BASIS: 2005_1_700 SP14

ST-PI: 2005_1_700 SP6

SAP_BW: 700 SP16

SAP_AP: 700 SP11

BBPCRM: 500 SP11

CPRXRPM: 400 SP10

BI_CONT: 703 SP8

ST: 400 SP15

ST-A/PI: 01K_CRM560

ST-ICO: 150_700 SP13

ST-SER: 700_2008_1 SP2

Here is the break down of the settings of SALO_EMAIL_IN_CASE_OF_ALERT_V2

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Execution Tab:

Type of Call: Function module

Call: SALO_EMAIL_IN_CASE_OF_ALERT_V2

Execution method on: The local server of the MTE to be processed

Execute method for: Individual MTE

Control Tab:

Excecute method: Periodically in dialog process (short-running program)

Startup method: nothing selected

Parameters Tab:

SENDER: <user id> - email address had been maintained in client 000

RECIPIENT: <email address>

RECIPIENT-TYPEID: U

Release Tab:

Execute method as: Auto-Reaction Method

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Thanks for any help that you can provide.

[Former Member · Accepted solution]

HI Rob,

Execution Tab:
Type of Call: Function module
Call: SALO_EMAIL_IN_CASE_OF_ALERT_V2
Execution method on: The local server of the MTE to be processed
Execute method for: Individual MTE

Control Tab:
Excecute method: Periodically in dialog process (short-running program)
Startup method: nothing selected

Parameters Tab:
SENDER: <user id> - email address had been maintained in client 000
RECIPIENT: <email address>
RECIPIENT-TYPEID: U

Release Tab:
Execute method as: Auto-Reaction Method

only in central system triggered by CCMS in place of periodically in dialog process is assigned automatically when the assignment is done in RZ21.

execute method on : any server.

and did you create this method under the RZ21 --> technical infrastructure > assign central auto-reactions> create central auto-reactions, (with or with out template)

check for SAPConnect settings in SICF. if its activated properly.

Regards,

Kaustubh.

[rkresha · Accepted solution]

only in central system triggered by CCMS in place of periodically in dialog process is assigned automatically when the assignment is done in RZ21.
execute method on : any server.
and did you create this method under the RZ21 --> technical infrastructure > assign central auto-reactions> create central auto-reactions, (with or with out template)
check for SAPConnect settings in SICF. if its activated properly.

The top two suggestions have already been done.

I need to look into assigning central auto-reactions --- I will update this thread when I complete the leg work

SICF is fine because I am able to get emails from the other method

Thanks for your reply and I will let you know what happens with the auto-reaction assignment

[Former Member · Accepted solution]

Hello Rob,

> Parameters Tab:

> SENDER: <user id> - email address had been maintained in client 000

did you wrote the user id in capital letters?

AFAIK SALO_EMAIL_IN_CASE_OF_ALERT will work with a parameter using small letters but SALO_EMAIL_IN_CASE_OF_ALERT_V2 needs capital letters, otherwise the sender is not recognized correctly and the SAPconnect infrastructure could refuse to create the mail.

Regards, Michael

[rkresha · Accepted solution]

SALO_EMAIL_IN_CASE_OF_ALERT_V2 needs capital letters

They were in lowercase letters and as soon as I changed them to UPPERCASE I immediately got a handful of alert messages in my inbox. Thanks a lot, this fixed my problem! Thanks to everyone else for your help as well.

[Former Member]

Got the same issue. In my case, no email was generated with FM SALO_EMAIL_IN_CASE_OF_ALERT_V2, all was in UPPERCASE and it worked with SALO_EMAIL_IN_CASE_OF_ALERT.

Please note that NO MAIL will be sent if you don't have an alert in history... I was testing with Availability_SysPercent_ABAP and always was at 100%!!  I tested with another MTE and it just worked well.

[former_member361252]

I had the same issue and the UPPERCASE userid solved my issue as well. Thanks!

[Former Member]

If u'r using the system as CEN, select only in central system option.

[rkresha]

I changed it, but emails are still not getting sent.

[Former Member]

Make sure scot(SMTP) is configured. You can check whether emails are sent out - rz20 - select MTE - open alerts - display alerts.

If you see status as ACTIVE then there is configuration issue in TC - scot.

also in rz20 check View - status auto reaction.

[rkresha]

I am able to receive emails with SALO_EMAIL_IN_CASE_OF_ALERT so the issue isn't with SCOT.

[rkresha]

The status of the auto-reaction shows as "checked"

[Former Member]

try starting the auto reaction manually & see if u can receive emails.

rz20 - activate the maintenance function.

Edit - nodes - start methods - start auto reaction.

If u'r able to receive emails, then check again the scot configuration

[rkresha]

Manually kicking it off did not produce an email