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Former Member

SALO_EMAIL_IN_CASE_OF_ALERT_V2 not working however...

This is for Solution Manager 4.0/7.0

I am setting up an auto-reaction method to send emails when alerts come up in CCMS. I have gotten SALO_EMAIL_IN_CASE_OF_ALERT to work, but I want to use the additional functionality in SALO_EMAIL_IN_CASE_OF_ALERT_V2 but I can't get the auto-reaction to fire an email when using this function module.

System Info

SAP_BASIS: 700 SP14

SAP_ABA: 700 SP14

PI_BASIS: 2005_1_700 SP14

ST-PI: 2005_1_700 SP6

SAP_BW: 700 SP16

SAP_AP: 700 SP11

BBPCRM: 500 SP11

CPRXRPM: 400 SP10

BI_CONT: 703 SP8

ST: 400 SP15

ST-A/PI: 01K_CRM560

ST-ICO: 150_700 SP13

ST-SER: 700_2008_1 SP2

Here is the break down of the settings of SALO_EMAIL_IN_CASE_OF_ALERT_V2

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Execution Tab:

Type of Call: Function module

Call: SALO_EMAIL_IN_CASE_OF_ALERT_V2

Execution method on: The local server of the MTE to be processed

Execute method for: Individual MTE

Control Tab:

Excecute method: Periodically in dialog process (short-running program)

Startup method: nothing selected

Parameters Tab:

SENDER: <user id> - email address had been maintained in client 000

RECIPIENT: <email address>

RECIPIENT-TYPEID: U

Release Tab:

Execute method as: Auto-Reaction Method

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Thanks for any help that you can provide.

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4 Answers

  • Best Answer
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    Former Member
    Sep 05, 2008 at 11:38 AM

    HI Rob,

    Execution Tab:
    Type of Call: Function module
    Call: SALO_EMAIL_IN_CASE_OF_ALERT_V2
    Execution method on: The local server of the MTE to be processed
    Execute method for: Individual MTE
    
    Control Tab:
    Excecute method: Periodically in dialog process (short-running program)
    Startup method: nothing selected
    
    Parameters Tab:
    SENDER: <user id> - email address had been maintained in client 000
    RECIPIENT: <email address>
    RECIPIENT-TYPEID: U
    
    Release Tab:
    Execute method as: Auto-Reaction Method

    only in central system triggered by CCMS in place of periodically in dialog process is assigned automatically when the assignment is done in RZ21.

    execute method on : any server.

    and did you create this method under the RZ21 --> technical infrastructure > assign central auto-reactions > create central auto-reactions, (with or with out template)

    check for SAPConnect settings in SICF. if its activated properly.

    Regards,

    Kaustubh.

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    • Former Member Former Member

      SALO_EMAIL_IN_CASE_OF_ALERT_V2 needs capital letters

      They were in lowercase letters and as soon as I changed them to UPPERCASE I immediately got a handful of alert messages in my inbox. Thanks a lot, this fixed my problem! Thanks to everyone else for your help as well.

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    Former Member
    Sep 04, 2008 at 03:32 PM

    If u'r using the system as CEN, select only in central system option.

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    Former Member
    May 07, 2010 at 07:13 PM

    I had the same issue and the UPPERCASE userid solved my issue as well. Thanks!

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    Former Member
    Mar 13, 2012 at 11:11 AM

    Got the same issue. In my case, no email was generated with FM SALO_EMAIL_IN_CASE_OF_ALERT_V2, all was in UPPERCASE and it worked with SALO_EMAIL_IN_CASE_OF_ALERT.

    Please note that NO MAIL will be sent if you don't have an alert in history... I was testing with Availability_SysPercent_ABAP and always was at 100%!!  I tested with another MTE and it just worked well.

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