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Former Member

Xcelsius Engage 2008 - Error msg during install

Would someone please help! I am trying to install Xcelsius Engage 2008 and recieve the following error msg's:

1. Office XP application: Excel, Word, Outlook or PowerPoint must be pre-installed. Higher versions work fine. (Clicked "OK")

2. Installation ended prematurely because of an error. (Clicked "OK")

My OS is XP Professional, and am running Office XP on my machine. Why is this occurring?

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3 Answers

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    Former Member
    Sep 04, 2008 at 08:33 PM

    Hi Kulaga,

    It sounds like you have the RTM release of Xcelsius. While Xcelsius supports Office XP, there was an error in RTM which requires a workaround. This workaround requires editing your Windows registry.

    If possible, will you please download the SP1 release of Xcelsius 2008? SP1 does not have the error with Office XP, installs without editing the registry, and is safer than modifying your registry.

    Thanks,

    Javier Jimenez

    QA, Xcelsius 2008

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  • Nov 13, 2008 at 09:42 PM

    We have the same error. Xcelsius 2008 was downloaded from service marketplace and it is SP1 and we have XP professional sp2. What is the workaround if we cannot upgrade to excel 2007 (and have excel 2003). Modifying registry is not allowed.

    Thanks

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    • Former Member

      You're getting this error with Office 2003? That shouldn't happen.

      I'd try uninstalling and reinstalling the Office suite.

  • Nov 13, 2008 at 10:31 PM

    javier,

    I have tried this on 2 machines - one with Office 2003 and Office 2007. The install aborts on office 2003 (I uninstalled and reinstalled office 2003). I tried two different downloads of xcelsius 2008 (we have license for xcelsius 2008 enterprise) - one from this forum and other from service marketplace software downloads area for BOBJ. Same error.

    Documentation says office 2003 and 2007 are supported. Frustrating -- the sap notes search does not even recognize excelsius key word (now that knowledge base is gone) - asks me if i misspelled..

    any other clues?

    Thanks

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    • Former Member

      I assume from your post that the install works for Office 2007?

      What is the error message that you are getting when you try to install?

      Check the install logs to see if there are any errors showing up there...

      Start --> Run --> %temp%

      Look for XcelsiusInstall_*.log

      Turn off any antivirus software or system protected software before installing.

      - Andy