Rejected Shopping Cart defaults back to zero USD

[Former Member]

Hello Gurus

Please can somebody clarify if the system is behaving correctly with the following events:

when the total Value of a Shopping Cart defaults back to zero, usually displayed as as ""Total Value (Net) 0.00 USD)"" when a Cart Approver user changes the radio buttons from Approved to Reject?

(ii) What technical systems control whether or not a rejected cart can then be re-edited by the Cart Raiser and sent for approval once again????At the moment, the Cart Raiser cannot flick the Cart back into editing mode.

(iii) For the rejected cart, in Cart status, why would the header status be Awating Approval and the item Statuses 'Rejected'. Now isn't that so strange? In that case, how would I sync the statuses between the two?

Looking forward to the reply, Steve,

Edited by: Steve Walsh on Sep 4, 2008 4:50 PM

[peter_novoth · Accepted solution]

Hi Steve,

when the total Value of a Shopping Cart defaults back to zero, usually displayed as as ""Total Value (Net) 0.00 USD)"" when a Cart Approver user changes the radio buttons from Approved to Reject?

- Yes, this is the standard behavior

(ii) What technical systems control whether or not a rejected cart can then be re-edited by the Cart Raiser and sent for approval once again????At the moment, the Cart Raiser cannot flick the Cart back into editing mode.

- Transaction SU01 -> Personalization -> BBP_WFL_SECURITY

(iii) For the rejected cart, in Cart status, why would the header status be Awating Approval and the item Statuses 'Rejected'. Now isn't that so strange? In that case, how would I sync the statuses between the two?

- This might be misleading, but also standard. The approval process is finished with the step when the requestor accepts the SC rejection (or changes the SC again to the manager, and he approves it). Until this, the SC stays in the status "Awating Approval".

Regards,

Peter

[Former Member · Accepted solution]

Peter,

I have set BBP_WFL_SECURITY values to low, med, high but it does not allow the Cart raiser to ammend the rejected cart items and resend back for approval. The only action the Cart raiser can do is add a new line item. I require to resolve this issue, so that I can retry the issue I outlined in point (iii) in my thread.

Pls clarify,

Thanks,

Steve.

[peter_novoth · Accepted solution]

Hi Steve,

Setting BBP_WFL_SECURITY as 'Medium' or 'High' allows changes to be made for rejected (and approved) items.

Is the problem thereby not solved, implement the note 976267.

Please check also that the agent assignment of task TS10407972 is set to

general task.

Kind regards,

Peter

[Former Member · Accepted solution]

Hello Peter

I have checked the note and as our issue is specific to no changes being allowed for but full and partial cart rejects it may not be applicable in our case.

I am a Peoplsoft HR consultant by trade but supporting our AWOL SRM lead, who no longer appears to be in our organization. How do I find the agent assignment customisations edits that you are suggesting?

Bye & Thnx

SW.

[peter_novoth · Accepted solution]

Hi Steve,

In transaction PFTC choose;

- Task Type : Workflow Template

- Task : "10407972"

- Change

- On the top menu bar choose Additional Data -> Agent Assignment & Maintain

- Select the line and choose Attributes and set the task to General Task

Regards,

Peter