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Rejected Shopping Cart defaults back to zero USD

Hello Gurus

Please can somebody clarify if the system is behaving correctly with the following events:

ℹ️ when the total Value of a Shopping Cart defaults back to zero, usually displayed as as ""Total Value (Net) 0.00 USD)"" when a Cart Approver user changes the radio buttons from Approved to Reject?

(ii) What technical systems control whether or not a rejected cart can then be re-edited by the Cart Raiser and sent for approval once again????At the moment, the Cart Raiser cannot flick the Cart back into editing mode.

(iii) For the rejected cart, in Cart status, why would the header status be Awating Approval and the item Statuses 'Rejected'. Now isn't that so strange? In that case, how would I sync the statuses between the two?

Looking forward to the reply, Steve,

Edited by: Steve Walsh on Sep 4, 2008 4:50 PM

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1 Answer

  • Best Answer
    Sep 04, 2008 at 03:14 PM

    Hi Steve,

    ℹ️ when the total Value of a Shopping Cart defaults back to zero, usually displayed as as ""Total Value (Net) 0.00 USD)"" when a Cart Approver user changes the radio buttons from Approved to Reject?

    - Yes, this is the standard behavior

    (ii) What technical systems control whether or not a rejected cart can then be re-edited by the Cart Raiser and sent for approval once again????At the moment, the Cart Raiser cannot flick the Cart back into editing mode.

    - Transaction SU01 -> Personalization -> BBP_WFL_SECURITY

    (iii) For the rejected cart, in Cart status, why would the header status be Awating Approval and the item Statuses 'Rejected'. Now isn't that so strange? In that case, how would I sync the statuses between the two?

    - This might be misleading, but also standard. The approval process is finished with the step when the requestor accepts the SC rejection (or changes the SC again to the manager, and he approves it). Until this, the SC stays in the status "Awating Approval".

    Regards,

    Peter

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    • Hi Steve,

      In transaction PFTC choose;

      - Task Type : Workflow Template

      - Task : "10407972"

      - Change

      - On the top menu bar choose Additional Data -> Agent Assignment & Maintain

      - Select the line and choose Attributes and set the task to General Task

      Regards,

      Peter