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Former Member

Warranty claim Processing reference material

Hi All,

Can any one help me in sending any training material or ppt related to Customer service or Warranty claim processing.

I have gone through sap help files but still request some info materials.

Thanks in advance.



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1 Answer

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    Former Member
    Sep 04, 2008 at 07:12 AM


    I can explain you in brief regarding the warrenty claim processing.

    1) First customer has to send a request to company claiming the details of the material and its quantity and order reason( Within warranty or out of warranty period). Here the document type you have to use is REQT

    2) Based on the request Return order is raised, here the document type is "RO". Based on return order, return delivery is done, here the item category is RENN.

    3) Based on return delilvery goods receipt is done using the t.code MIGO, here company checks the material and its condition( any technical failures)

    4) If it is within warranty period company repairs the product or replace a new one free of cost.

    5) Here company raises the order with doc type "OR" and make subsequent delivery free of charge. Here the item category is TANN( for subsequent dellivey free of charge)

    6) Here the document is not relavant for billing because it is within warranty.

    Award points if it is helpful for you


    Guru Prasad

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