Skip to Content
avatar image
Former Member

Manually entering field values into report

Hi, I am running a call report for a contact centre and the reports shows information such as numbers of calls received/answered, duration of calls, grade of service, etc. What I am wanting it to also include forcasted calls into the report. I do not have write access to the database (otherwise this would be very straight forward). The report in the end will get exported as a PDF document but I would like to be able to run the report and have some sort of prompt asking for the forcasted calls for each day ( I am showing multiple days on the report). They vary from day to day. Is there any way to do this? I'm reasonably new to crystal as well so simplicity is good. Thanks, Paul.

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

1 Answer

  • Sep 03, 2008 at 11:35 PM

    Hi Paul,

    Crystal Reports is a tool that will allow you to read data from the database. If your database contains a field that contains data for 'forecasted calls' you can place that on the report to display. You will not be able to write data to the database from Crystal Reports.

    If you do not have a field that contains data for forecasted calls, you might be able to create a formula to generate that.

    In regards to creating a prompt, you can create a parameter in Crystal Reports from the Field Explorer. Once you've created the report you can add that to the record selection formula (Report|Selection Formula|Record...)

    {yourforecast.field} = {?your.parameter}

    Regards,

    Wallie

    Add comment
    10|10000 characters needed characters exceeded