on 09-03-2008 8:14 PM
Hello,
We're going live with LSO in a few new countries and are getting the following error with one of our testers.
- Launching an AuthorWare course from the content player al browsers just go away!
- No logs in windows event viewer.
- User has same experience with multiple accounts.
- User has same experience on another PC.
- Same course works for others.
- Seems to be tied to user.
- Event logged in default trace. See below.
Any help is appreciated and will be awarded!
Thanks,
Doug
Key log entries.
CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.access.LearnerEBOLogException: Type=E, ID=LSO, Number=301,
Parameter='', Message= Unknown learning objective transferred
CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.LogException: failed to update ebo log
#1.5#0014C263788500480001093E00001398000455FE1484B53C#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/
com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#
e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###
[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :Course log update failed#
#1.5#0014C263788500480001094000001398000455FE1484CBD2#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/
com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#
e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###
[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :EXCEPTION:#
#1.5#0014C263788500480001094200001398000455FE1484CEC5#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com
/com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#
e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###
com.sap.hcm.ls.lms.courseengine.EngineException: failed to update course log
=============================================================================
Full trace here
#1.5#0014C263788500480001093E00001398000455FE1484B53C#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/
com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#
e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###
[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :Course log update failed#
#1.5#0014C263788500480001094000001398000455FE1484CBD2#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/
com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#e0b79e217
9be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###[session id=(J2EE5
355300)ID1000104250DB01667282559876302620End,locale=en] :EXCEPTION:#
#1.5#0014C263788500480001094200001398000455FE1484CEC5#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/
com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#e0b79e217
9be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###com.sap.hcm.ls.lms.
courseengine.EngineException: failed to update course log
at com.sap.hcm.ls.lms.courseengine.CourseEngineLog.updateCourseLog(CourseEngineLog.java:446)
at com.sap.hcm.ls.lms.courseengine.steamengine.SteamCourse.updateCourseLog(SteamCourse.java:1787)
at com.sap.hcm.ls.lms.data.session.CourseLogUpdater.update(CourseLogUpdater.java:39)
at com.sap.hcm.ls.lms.data.session.SessionFacade.syncCourse(SessionFacade.java:1157)
at com.sap.hcm.ls.lms.data.session.SessionFacade.removeCourse(SessionFacade.java:887)
at com.sap.hcm.ls.lms.servlets.control.LogoutProcessor.update(LogoutProcessor.java:36)
at com.sap.hcm.ls.lms.servlets.control.EventDispatcher.updateModels(EventDispatcher.java:120)
at com.sap.hcm.ls.lms.servlets.control.RequestProcessor.doProcess(RequestProcessor.java:101)
at com.sap.hcm.ls.lms.servlets.control.RequestProcessor.process(RequestProcessor.java:81)
at com.sap.hcm.ls.lms.servlets.control.Mediator.processRequest(Mediator.java:227)
at com.sap.hcm.ls.lms.servlets.control.Mediator.doGet(Mediator.java:147)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.LogException: failed to update ebo log
at com.sap.hcm.ls.shared.datamodel.course.state.CourseLog.updateCourseContextLog(CourseLog.java:268)
at com.sap.hcm.ls.lms.courseengine.CourseEngineLog.updateCourseLog(CourseEngineLog.java:442)
CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.access.LearnerEBOLogException: Type=E, ID=LSO, Number=301,
Parameter='', Message='Unknown learning objective transferred'
at com.sap.hcm.ls.shared.datamodel.course.state.access.r3.R3EBOLog.syncLog(R3EBOLog.java:255)
at com.sap.hcm.ls.shared.datamodel.course.state.CourseLog.updateCourseContextLog(CourseLog.java:264)
We don't use Authorware, but see if this helps.
http://www.adobe.com/resources/elearning/article/lo_packager01/
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