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Client based GWI - "Contact Person Sync settings"

Dear CRM guru's,

We are using CRM 2007 SP 2 and client based Groupware synchronization. The application version of the GWI synchronization is 3.035. In Outlook "SAP CRM Calendar synchronization settings" >sync tab >"Contact person Sync settings" section, I see 2 check boxes for "Contacts of accounts where user belongs to account team" and "Delete account on contact deletions when no other contact exists". Can you please tell me what is the significance of these 2 check boxes. Is there a way I can default these 2 checkboxes, disable them distribute to the users and make the end user not able to change these 2 check box selections. Appreciate your help here.

P.S : I believe these options were not there in the previous version 3.027. Can I use the 3.027 application with CRM 2007 SP2 for GWI synchronization?

Thanks!

Vivek.

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1 Answer

  • Apr 07, 2010 at 05:09 PM

    Hi,

    There is a way to do it, but you need to migrate to latest groupware integration version 8.014,. There all properties in client are combined in a form of profile, which can be automatically downloaded to each client.

    It also automatically detect that if there is any new version of update in profile,and download the latest.

    If you do not want to upgrade, you can check which registry field is controlling the UI for those 2 properties, which you can set or reset.

    You can see all properties at location "HKEY_CURRENT_USER\Software\SAP\CRMCalIntegration\SyncSettings"

    And export the desired reg file to end user.

    Best Regards

    Ashish Rawat

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