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Former Member

Error Refreshing DeskI using Infoview

Hi all,

I'm getting the below error when trying to refresh DeskI report using infoview

"Your request could not be completed because a failure occured while the report was being processed. Please contact your system administrator.[RCIRAS0546]"

I cannot find any reference to this error code even on google!!!!!!

The strange thing about this error that is appears with some reports with a specific users

I'm using BOXIR3 on AIX on ORACLE 9i

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1 Answer

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    Former Member
    Sep 03, 2008 at 03:59 PM

    I don't know what causes this but you might try adding a Deski Processing server and increasing the tomcat heap size.

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    • Former Member

      Hi Mahmaud,

      Just wanted to ask a few quick questions:

      1. Is the issue replicable with all the reports you have? have you tried using the report based on sample universes.

      2. Are these new reports or migrtated ones.

      3. Since when have you started to face this issue?

      4. You can go for increasing the Tomcat Heap size.