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author's profile photo Former Member
Former Member

Convert guests to members in your account

One common requests for is to add someone who already has a starter account as a member of your own account.

In July 2008's release, we've added a feature in to allow administrator to do this without contacting support.

Here is the steps:

1. Login as the administrator of your account.

2. Invite the user who has a starter account as a guest of the account. Administrator should now see "Guest (Pending)" as the status for the user

3. An invitation email will be sent out to the starter account user. The starter user should accept the invitation

4. The administrator should now see the user's status of the starter account user as "Guest" (without the pending).

5. Open the user properties for the starter account user. Admin should see a "Convert to Member" button. Click on the button.

6. An email would be sent to the starter account user again, to invite the user to join the account as a member. If the starter user agrees to join as a member, his own starter account would be removed.

7. After the starter user accepts the invitation, when admin refreshes the user tree, he should see the status of the user now becomes "member".



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  • author's profile photo Former Member
    Former Member
    Posted on Sep 04, 2008 at 01:20 PM

    Hi Michelle,

    If we convert a member, is this process reversible? I'm assuming the same process is involved if we wanted a user to return back to his original account space as he will be removed from the existing account by default.

    Are there any other considerations that we should consider or take before converting a user between different accounts?



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    • Former Member

      If a starter user has accepted the invitation as a member, the starter account would be deleted. This is not reversible.

      However, the account owner can remove a member from his account. This user can then register himself again with and get a new starter account.



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