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Former Member

Bank Reconciliation

Hi,

My user is trying ro reconcile a bank statement but when she hits the reconcile button the following error message is displayed.

"Bank Pages Add-on is not availablefor a house bank account when bank statement processing is enabled" (3542-11)

Any help much appreciated.

Regards Martin

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6 Answers

  • Best Answer
    Sep 05, 2008 at 09:03 AM

    Hi Martin,

    it appears that there is BSP activated in the database.

    Please check if the box 'Install bank statement processing' is ticked under Administration -> System Initialisation -> Company Details -> Basic Initialisation tab.

    Please log a support ticket to get this tick removed.

    All the best,

    Kerstin

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    Former Member
    Sep 02, 2008 at 03:49 PM

    Martin,

    Go to:

    Administration > AddOns > AddOn Manager

    What AddOns are running in this system?

    It sounds like an Add On is throwing that error, not B1.

    Brad Windecker

    Omega Business Solutions

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    Former Member
    Sep 02, 2008 at 03:53 PM

    Hi,

    Maybe your Addon is not compatible for SBO. What do you use the Addon in SBO?

    Otherwise, please look for Addon Manager from administration menu.

    Regards,

    Agung

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    Former Member
    Sep 02, 2008 at 04:04 PM

    Hi Guys,

    Thanks for the replies.

    We are not knowingly running an add-on called "Bank Pages".

    Our add-ons are....

    Outlook Integration and Copy Express.

    Regards Martin

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  • Sep 02, 2008 at 04:07 PM

    Hello,

    Please check Note No. 1128677 and 1132591, whether the same relates to the message obtained by your customer.

    Regards,

    Jitin Chawla

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  • Sep 04, 2008 at 11:03 PM

    Hello Martin,

    Did the Notes help regarding the issue?

    Jitin

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