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New to CRM, need help with Connection

Can somebody point me to documentation that would help me connect our CRM system to both a BI and ERP system. I also need to enable the portal content, Configure SAP CRM UI and TREX configuration for Campaign Managment Scenario. Any help pointing to the doc would be great, would like to learn how to do this.

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3 Answers

  • Best Answer
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    Former Member
    Sep 03, 2008 at 09:45 AM

    Click here for the best practice guides which guide you step by step through your scenario:

    http://help.sap.com/bp_crmv250/CRM_DE/html/preconfigured_crm_scenarios.htm

    Regards, Kai

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  • Sep 03, 2008 at 12:04 PM

    I appreciate the responses, when you do the "Maintenance of Logical Systems" there's 2 entries in there, looks like 1 is for BW, and the other is for SEM? Is there something specfic I should put in there for an ECC/ERP system? Or the name doesn't matter?

    MKTPLBW

    MKTPLSEM

    __________

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    • Former Member

      Each system (the R/3 and the CRM) have their own logical system assigned when set up. When you connect them, you need to maintain the R/3 entry in CRM and vice versa, because the logical system is the definition of where the data is originated.

      So you need to log on to the R/3, and maintain the value for the logical system of the R/3 client in the CRM customizing table and vice versa - have a look at the guidelines above, it is described in detail in the connectivity guide.

      Regards, Kai

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    Former Member
    Sep 02, 2008 at 08:06 PM

    Hi David,

    Regarding the connections to ERP and BI you will find the information in SPRO.

    In CRM: Launch SPRO->SAP reference IMG->Integration with Other mySAP Components->Strategic Enterprise Management->Define Target Systems (ERP, BI, SEM, CPRO)

    There is an help, it explains how to configure your connections.

    Regarding the portal, CRM UI and TREX I think you should refer to the installation guide on SAP Marketplace-> SAP business Suite Application-> SAP CRM-> select your CRM version.

    I hope it helps.

    Yann

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